| Pricing model | Not published. Priced per user on request; Capterra UK lists “from £59” per user. | £45/month solo. £30 per engineer for 2–10 engineers, £24 each above 10. Every feature on every plan. |
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| Office staff seats | Not published. | Free, however many. |
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| Contract and trial | Commusoft mentions “annual and monthly options”; an independent review says an annual contract is required. Demo-led; trial length not published. | No contract. Monthly, or annual with 2 months free. 14-day free trial. |
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| Certificates | Digital forms including landlord/homeowner gas safety records (CP12) and other industry forms, completed on the mobile app. | CP12 / landlord gas safety, EICR and Minor Works on BS 7671 Amendment 4, heat pump commissioning, unvented (G3), F-gas and service certificates, with competence checks, QR verification and renewal booking links. |
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| AI features | AI route optimisation in scheduling. AI:den copilot is listed as an add-on. | Every plan: job intake from emails, quote drafting, first-time-fix brief, customer report rewrite, day optimiser and compliance gap scan. |
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| Offline field app | Yes. Commusoft says engineers can see job details, forms and parts history “even offline”. | Yes. The field app installs from the browser and works offline. |
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| Native app-store app | Yes, iOS and Android. | No. Not in the App Store or Google Play; installs from the browser instead. |
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| Scheduling and dispatch | Scheduling, dispatch and daily route optimisation. | Scheduling board with an AI day optimiser. |
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| PPM / service contracts | Yes: service contracts with automated PPM scheduling and recurring billing. | Every plan. |
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| Customer portal | Yes (customer self-service portal). | Every plan. |
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| Accounting integration | Xero and QuickBooks Online. | Live Xero, QuickBooks Online or Sage sync on every plan: contacts, invoices and payments both ways. |
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| Card payments | Stripe and GoCardless. | Stripe card payments on every plan. |
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| GPS / vehicle tracking | Fleet+ add-on. | No. |
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| Support | Not published by Commusoft. Capterra UK notes phone support is only on higher tiers. | Email and contact form. Free migration of your customers, sites and assets. |
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